NCM: Sell-Side Advisor for The Plum Group, Inc.’s Sale in Merger October 30, 2023 INDIANAPOLIS, Oct. 23, 2023 /PRNewswire/ — Teleo Capital announced today that it will merge Sharpen Technologies, a leading provider of cloud-based contact center software, and Plum Voice, a recognized leader in AI-powered voice-based customer interaction technology. This strategic move strengthens Sharpen’s progress in building the Contact Center of Tomorrow. With this acquisition, Sharpen will gain access to Plum Voice’s innovative technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI, allowing businesses to communicate in a way that is efficient, responsive, controlled and compliant. Plum Voice’s robust suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen’s existing product portfolio. “The merger with Plum Voice represents an exciting milestone in Sharpen’s growth journey,” said Charlie Newark-French, CEO of Sharpen. “We are thrilled to welcome Plum Voice’s talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions; and to continue delivering on our commitment to building the Contact Center of Tomorrow.” Plum Voice, founded in 2000, has built a strong reputation for delivering voice technology solutions that enhance customer engagement and streamline business processes. Their technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation. Northland Capital Markets acted as Sell-Side Advisor for The Plum Group, Inc.’s sale. Learn more: Sharpen Technologies’ Press Release (10/23/2023)
